Privacy Policy

1. Introduction

This Privacy Policy (hereinafter "Policy") describes how 17jili (hereinafter "the Company," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals who access or use the 17jili online gaming platform available at https://17jili.cam (the "Platform").

17jili is committed to protecting the privacy and personal data of its players. We recognize that Filipino players entrust us with sensitive information when they register, deposit, play, and withdraw on our Platform, and we take that responsibility seriously. This Policy is designed to be transparent about our data practices so that you can make informed decisions about your use of our services.

This Policy applies to all users of the Platform, including registered players and visitors browsing the site. It should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

By accessing or using the 17jili Platform, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Data Controller

For the purposes of applicable data protection law, 17jili acts as the data controller in respect of the personal data collected through and in connection with the Platform. This means 17jili determines the purposes and means of processing your personal data.

If you have any questions about how your data is processed or wish to exercise any of your data subject rights, you may contact us using the details set out in Section 14 of this Policy.

3. Personal Data We Collect

17jili collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third parties where necessary for verification and compliance purposes.

We do not intentionally collect special categories of sensitive personal data (such as health data, political opinions, or biometric data) unless specifically required by law or regulatory obligation.

4. How We Use Your Personal Data

17jili uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and maintain your player account, verify your identity, and provide access to the Platform's services.
• Service Delivery: To process deposits, facilitate gameplay, calculate and pay out winnings, and process withdrawal requests.
• Identity Verification and KYC: To fulfil our obligations under applicable anti-money laundering regulations and verify that players meet the minimum age requirement of 21 years.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or abusive activities on the Platform.
• Regulatory Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory bodies in the Philippines, including those issued by or in relation to gaming oversight authorities.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Marketing and Promotions: To send you promotional offers, bonus notifications, and information about new games or features — where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting our support team.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and overall quality of the 17jili Platform.
• Responsible Gaming: To monitor player behaviour, apply responsible gaming tools such as deposit limits and self-exclusion, and intervene where necessary to protect at-risk players.

5. Legal Basis for Processing

17jili processes your personal data on the following legal bases, as applicable:

• Contractual Necessity: Processing is necessary to perform the contract between you and 17jili (i.e., to provide the gaming services you have requested, process payments, and maintain your account).
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and requests from regulatory authorities.
• Legitimate Interests: Processing is necessary for 17jili's legitimate interests in operating a secure and efficient platform, preventing fraud, and improving our services — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (e.g., for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

17jili does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: Third-party payment service providers (including GCash, Maya, BDO, BPI, UnionBank, and cryptocurrency processors) receive financial data necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and anti-fraud service providers who assist us in verifying player identities and detecting suspicious activity.
• Game Providers: Licensed game software providers whose games are integrated into the 17jili Platform may receive limited technical and transactional data necessary to deliver the game experience.
• Analytics Providers: Service providers who assist us in understanding how the Platform is used, for the purpose of improving performance and user experience. Such providers process data only under our instructions and are bound by confidentiality obligations.
• Regulatory Authorities: We may disclose personal data to government agencies, gaming regulators, law enforcement bodies, or courts in the Philippines where we are legally required to do so.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of the Company's assets, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

All third parties with whom we share personal data are required to maintain appropriate confidentiality and security measures and to process data only for the specific purposes for which it was shared.

7. Data Retention

17jili retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory requirements.

As a general rule:

• Account data and transaction records are retained for a minimum of five (5) years following the closure of your account, in accordance with applicable anti-money laundering and gaming regulations.
• KYC documentation and identity verification records are retained for the period required by applicable regulatory obligations, which may extend beyond the account closure date.
• Communications data (Live Chat transcripts, support correspondence) is retained for a period of up to three (3) years from the date of the communication, unless a longer retention period is required for legal or dispute resolution purposes.
• Technical and usage data collected via cookies and server logs is retained for a shorter period in line with the purpose for which it was collected, as described in Section 9 of this Policy.

When personal data is no longer required, it is securely deleted or anonymized in accordance with our internal data lifecycle management procedures.

8. Data Security

17jili implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial credentials and identity documents;
• Access controls restricting personal data to authorized personnel on a need-to-know basis;
• Regular security assessments and vulnerability testing of Platform infrastructure;
• Two-factor authentication options for player accounts;
• Continuous fraud detection and monitoring systems operating in real time.

Notwithstanding our security measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. Players are reminded to safeguard their own login credentials and to notify 17jili immediately if they suspect unauthorized access to their account.

9. Cookies and Tracking Technologies

The 17jili Platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and gather analytics data that helps us improve the Platform.

The main types of cookies we use are as follows:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session and ensuring secure transactions. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Collect anonymized data about how players interact with the Platform — such as pages visited, time spent, and errors encountered — to help us improve performance and user experience.
• Functionality Cookies: Remember your preferences such as language settings and game history to provide a more personalized experience.
• Security Cookies: Assist in detecting and preventing fraudulent activity and protecting against unauthorized account access.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most modern browsers allow you to view, manage, delete, and block cookies from specific websites.

10. Your Data Subject Rights

As a player on the 17jili Platform, you hold the following rights with respect to your personal data. These rights are subject to applicable legal limitations and verification requirements:

• Right of Access: You have the right to request a copy of the personal data we hold about you and information about how it is being processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• Right to Data Portability: Where processing is carried out by automated means and based on your consent or contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, subject to our demonstrating compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where we process your data based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will respond to your request within a reasonable timeframe and no later than thirty (30) days from receipt.

11. Minors and Age Restriction

The 17jili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

Age verification is conducted as part of the registration and KYC process. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the 17jili Platform or provided personal data without your knowledge, please contact our support team immediately so that appropriate action can be taken.

12. Cross-Border Data Transfers

In the course of providing our services, personal data collected by 17jili may be transferred to, stored in, or processed in jurisdictions outside the Philippines where our service providers, game partners, or infrastructure providers are located.

Where such transfers occur, 17jili takes reasonable steps to ensure that your personal data is afforded a level of protection equivalent to that provided under applicable Philippine data protection law. This may include implementing contractual safeguards with data recipients or relying on recognized transfer mechanisms.

By using the 17jili Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside the Philippines as described in this section, subject to the protections outlined above.

13. Changes to This Privacy Policy

17jili reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we may provide additional notice via email to your registered address or through a prominent notification on the Platform.

Your continued use of the 17jili Platform following any update to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how we protect your data.

If a proposed change to this Policy requires your renewed consent, we will seek that consent before the change takes effect.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the processing of your personal data by 17jili, please contact us using the following details:

For data subject rights requests, please include your registered email address, a description of the right you wish to exercise, and any relevant details to help us locate and process your request efficiently. We may need to verify your identity before fulfilling your request as a security measure.